Return Policy

Last Updated: October 31, 2023

This Return Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Seller in relation to the Return Requests.

Any capitalized terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as amended from time to time.

The Users understand that Lmwisemen Technologies Private Limited (hereinafter referred to as 'we', 'us', 'our' or “Busineswise”) is an intermediary platform and shall only mediate the Return Request. Except for any logistics related issues (where logistics services have been availed from Busineswise), it shall be the sole responsibility of the Seller to resolve the issues/concerns raised by the Buyer pertaining to the Return Request.

We shall not assume any liability for any failure on the part of the Seller to resolve the Return Request raised by the Buyer.

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.

A. Return Request

Buyer understands that Busineswise is an intermediary platform and will only be responsible to mediate the return request raised by the Buyer with the Seller. It shall be the sole responsibility of the Seller to resolve the issues/concerns raised by the Buyer in the return request. We shall not assume any liability for any failure on the part of the Seller to resolve the Buyer’s issue.

A Buyer may raise a return request through any of the following channels:

Raise a return request on the Busineswise App
Write to support@busineswise.com
Call on customer care number 7837520700
Send a WhatsApp message on customer care number 7837520700

A Buyer may raise a Return Request on the Platform for any one of the following reasons:

Product(s) is physically damaged or is defective.
Wrong Product or the Product is not matching the description or specifications mentioned on the listing page on the Platform.
Part of the Order/Products is found to be missing/mismatch due to reasons attributable to the Seller in case products are delivered in intact packaging or where packaging has not been tampered with.

At the time of making a return request on the platform, you will be required to provide appropriate supporting documentations/proofs including without limitation:

Required evidences as mentioned in this return policy shall be shared immediately or maximum next day post initiating the return request, failing which the return request can be rejected.
Images of the product(s) indicating the issue in the product/shipment delivered. The images need to capture the following: Shipping label with order ID; Original Delivered Shipment; issue observed by the buyer in the product; damaged product.
Unboxing/normal video clip indicating the issues in the product/shipment delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the product, and damages in the product.
Copy of the bill/tax invoice for the product received.
Packing video of the package, the video clip needs to capture all sides of the package, order details, shipping label, and quantity of the product packed in a box.

If any further information or clarification is required from the Buyer, the Busineswise team will contact them.

Points to Consider for Returns:

Product shall be returned in the same brand packaging in which it was delivered.
In case a damaged outer packaging is received, the same should be mentioned as a remark on the proof of delivery.
Products which are requested to be returned shall be stored separately so that no one can use them.

Returns Will Not Be Processed If:

Brand packaging is changed.
There are no remarks on the proof of delivery about a damaged outer packaging.
A product being returned is found to be used.
The reason is one of the following: Customer did not like the product; Product is available at a better price elsewhere; Customer does not need the product anymore; Any reason excluding disparity in the number of items, product defect/damage, or incorrect material received.

Return Timelines by Category:

Industry	Timelines
Textiles	Delivery Date + 2 days

In case the request is raised beyond this window, the return/refund will not be done.

Busineswise team will internally scrutinize the return request raised by the Buyer and notify the Seller. The Return Request raised by the Buyer will either be approved or rejected and the same will be communicated to the Buyer. However, Busineswise, at its sole discretion may also choose to settle the amount with the Buyer for the returned product without sending the returned product to the Seller.

B. Decision on the Return Requests

Basis our internal scrutiny of the Return Request raised by the Buyer, any of the following may occur:

Approval of the Return Request: The Return Request will be processed if approved by the Seller. In such a case, the reverse shipment will be shipped to the seller. To ensure a successful return, the Buyer must return the complete Shipment in its original condition and packaging. In case of approval, if the buyer has already paid, the order amount will be refunded to the buyer’s payment source within 15 days for intracity returns and 30 days for intercity returns from the date the request was raised with all required documentation.

Rejection of the Return Request: The Return Request shall be rejected for the following reasons:

The Buyer does not respond to inquiry calls and/or communication from us to procure missing information.
Supportive documents are insufficient, or the Buyer is unable to provide sufficient proof.
The Buyer’s return history shows excessive returns.

In all cases where the return request is approved by the Seller, a refund will be initiated to the Buyer after the product has been picked up from the buyer & delivered to the seller.

C. Disputes Raised by the Seller

Upon receipt of a Reverse Shipment from the Buyer, a Seller can raise a dispute within 24 hours from receipt of the same, failing which it shall be deemed as accepted by the Seller without any damage or fault. The Seller may raise a dispute for any one of the following reasons using the Platform:

Products received are wrong;
Difference in the quantity/quality;
If the Reverse Shipment is not delivered to Seller but marked "delivered" on the Platform; and/or
Mismatch/non-alignment with the approved refund amount.

Upon receipt of the Seller's complaint or dispute, our respective dispute resolution team will get in touch with the Seller to resolve concerns or disputes. The Seller will be required to provide photographs and/or videos of the Reverse Shipment, and such other documents/proof or information, which we may require to investigate.

For the purpose of investigating the claim, we may require additional information. The Seller will be required to provide this within 24 hours, which will include without limitation, images of the returned product(s) indicating the issue. The images need to clearly capture the following:

Shipment label;
AWB number of the shipment;
Issue observed by Seller in the returned product;
Damages to the returned product;
Brand name/manufacturer's name of the returned product.

Upon receipt of the dispute and necessary documentation, we will investigate and endeavor to resolve it within seven (7) days. Based on the documentation, the dispute may be resolved either:

Against the Seller, if it is concluded that:
- Evidences and documentation provided do not match;
- Documentation/proof is insufficient; or
- The Seller does not respond to our inquiries for missing information.
In such cases, we shall deduct and adjust the value of the returned product from the Seller's sale proceeds.
In the Seller's favour, if it is concluded that the documentation/proof is sufficient to justify the claim and matches our evidence.

The Seller further agrees that Busineswise’s decision with respect to the investigation shall be final and binding.

Seller understands that Busineswise is an intermediary platform and will only be responsible to mediate the reverse shipment issue. It shall be the sole responsibility of the Seller to resolve issues with the Buyer. We shall not assume any liability for any failure on the part of the Buyer to resolve any reverse shipment issue.

The raising of a Return Request and dispute resolution is a mechanism of User protection and is subjected to guidelines of fair use. If we in our opinion become suspicious or become aware of any misuse of this Policy or the Platform by any User, we may change the applicability of our Policy.

LMWISEMEN TECHNOLOGIES PRIVATE LIMITED reserves the right at any time, at its sole discretion, to change or otherwise modify this return policy without prior notice. The User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to the User, from time to time. Continued access or use of the Busineswise platform signifies the assent/ratification of the updated or modified policy.

Return Policy

A. Return Request

Points to Consider for Returns:

Returns Will Not Be Processed If:

Return Timelines by Category:

B. Decision on the Return Requests

C. Disputes Raised by the Seller

Company

Legal

Resources

busineswise